• Provide compassionate and comprehensive medical care to all patients.
• Ensure patient safety, confidentiality, and dignity at all times.
• Foster a positive and welcoming environment for patients and staff.
• Continuously strive for excellence through ongoing education and quality improvement initiatives.
• Promote health and wellness within the community through preventive care and health education programs.

Patient Rights:

• The right to respectful, courteous, and professional treatment.
• The right to privacy and confidentiality of medical information.
• The right to participate in decisions regarding their healthcare.
• The right to access information about their diagnosis, treatment options, and prognosis.
• The right to timely and appropriate medical care.

Patient Responsibilities:

• Provide accurate and complete information about their medical history, symptoms, and concerns.
• Follow the treatment plan prescribed by healthcare providers.
• Respect the rights and privacy of other patients and clinic staff.
• Adhere to clinic policies and procedures, including appointment scheduling and payment guidelines.
• Provide feedback to the clinic regarding their experiences and suggestions for improvement.

Quality of Care:

• All healthcare providers will adhere to evidence-based practices and clinical guidelines.
• Regular monitoring and evaluation of clinical outcomes and patient satisfaction will be conducted to ensure the delivery of high-quality care.
• Continuous staff training and development will be provided to enhance clinical skills and knowledge.
• Patient feedback will be actively sought and used to improve service delivery.

Complaints and Grievances:

• Patients have the right to voice concerns or complaints regarding their care or experiences at the clinic.
• Complaints will be taken seriously and addressed promptly and professionally by clinic management.
• Patients will be informed of the steps taken to address their complaint and provided with a resolution in a timely manner.

Confidentiality and Privacy:

• The clinic will adhere to all applicable laws and regulations regarding patient privacy and confidentiality, including HIPAA (Health Insurance Portability and Accountability Act).
• Patient information will only be accessed and disclosed for the purposes of providing medical care or as required by law.

Emergency Procedures:

• Emergency procedures will be in place to respond to medical emergencies promptly and effectively.
• All staff will be trained in emergency response protocols and procedures.

Accessibility:

• The clinic will strive to provide accessible healthcare services to all individuals, regardless of their ability to pay, language, or cultural background.
• Accommodations will be made for patients with disabilities to ensure their needs are met during their visit to the clinic.

Payment and Billing:

• Transparent billing practices will be maintained, and patients will be informed of the cost of services upfront.
• Payment options and financial assistance programs will be available to patients who require assistance with healthcare costs.
• Patients will receive clear and accurate billing statements, and any billing inquiries will be addressed promptly by clinic staff.

Revision of Policy: This service policy will be reviewed and updated regularly to ensure it remains relevant and aligned with the clinic’s mission and objectives.